C R M
How to make your customers Engage ?
Customer Relationship Management (CRM) is a strategy and set of practices used by businesses to manage and analyze interactions with current and potential customers. The goal of CRM is to improve customer relationships, enhance customer satisfaction, and drive sales growth.
Membership
# Customer Data,
# Membership Cards,
# Customer Types (VIP, Normal),
# Assign Promotions accordingly,
# Special Discounts for Identification,
# Rewards on Yearly Sales,
# Alerts on Special Dates,
# Make every customer special.
Walkin
# Record Hourly Walkins,
# Compare Hourly Sales Against Walkins,
# Get Sale Conversion Ratio,
# Adjust HR accordingly,
# Run Happy Hours,
# Identify the leaks.
Feedbacks
# Get Feedbacks from Customers,
# Indirect Feedbacks Online through Weblink,
# Direct Feedbacks Instore after Sales,
# Record Non Buying Feedbacks at Exit,
# Identify the Sale Loses.
Check Our
CRM Tools
Loyalty
Customer Loyalty
Rewards Points on Every Purchase.
Points Redeem with Gift voucher.
Make customers to refer his colleagues.
Offline & Online Loyalty Management
Reach
Customer Reach
Distribute Gift Vouchers.
Get Missing Customers Data.
Run SMS Campaign based on the data.
Wish Customers on Special Dates.
Acquisition
Acquisition
Identify Target Customers.
Special Discount for Targeted Customers to engage prospects.
Get Reports Like Repeat Sales & New Acquisition.
Conversion
Sales Conversion
Totally depends upon your marketing.
Improve your sales by converting the Acquisition into Sales.
Get Conversion Ratio Reports.
Support
Frequently Asked Questions
Customer Relationship Management (CRM) is a technology used by businesses to manage interactions with current and potential customers. It helps companies streamline processes, improve customer relationships, increase sales, and enhance customer service.
CRM is important because it helps businesses organize customer information, automate marketing and sales tasks, track customer interactions, and improve customer satisfaction. It provides valuable insights into customer behaviour, enabling better decision-making and personalized marketing.
No, CRM software is beneficial for businesses of all sizes. Small and medium-sized businesses can use CRM to organize their customer data, automate marketing efforts, and improve customer service just like larger enterprises.
Contact Management: Stores customer information and interaction history.
Sales Management: Tracks leads, opportunities, and sales pipelines.
Marketing Automation: Automates marketing campaigns and tracks their effectiveness.
Customer Service: Manages customer support tickets and service requests.
Reporting and Analytics: Provides insights into sales performance, customer behaviour, and more.
Cloud-Based CRM: Accessible from anywhere with an internet connection, requires no upfront hardware costs, and offers automatic updates.
On-Premises CRM: Hosted on your own servers, provides more control over data, but requires higher upfront costs and ongoing maintenance.
Thank You!
Go Back
